Veterinary Receptionist

Brooklyn Yard Veterinary Hospital is brand new, independently owned, modern, small animal hospital centrally located in SE Portland’s vibrant Brooklyn neighborhood. We are slated to open in late January 2019 and are looking for exceptional team members to grow and lead our hospital. We aim to break the mold of “one-size fits all” veterinary medicine and will offer tailored veterinary care focusing on what is important to our clients and the health of their pet.

We are looking for team members to provide concierge-style customer service and impeccable patient care in a low stress environment focused on comfort for our clients and most importantly their pets. You’ll work in tandem with our veterinarians and other team members to provide our clients and patients with excellent veterinary experiences in supportive and collaborative environment. In return we offer very competitive wages, a superior benefits package, and the opportunity to be a part of culture that values their employees and their quality of life. There will also be leadership opportunities as our hospital continues to grow.

If you’re interested in a position and meet our requirements, please send a cover-letter AND one-page resume and we will get in touch!

Client Service Representative

Brooklyn Yard Veterinary Hospital is seeking an enthusiastic and detail-oriented individual to join our brand new veterinary hospital as a full- or part-time Client Service Representative/Veterinary Receptionist. This individual will be the first impression of our hospital and must have impeccable communication skills, the ability to multitask, and be able to promote the best possible image of our hospital.

This individual is the first impression of our hospital and must be committed to providing an exceptional client and patient experience. This can be a fast paced position that involves the ability to think critically. The ideal applicant must have compassion for both people and animals, the ability to anticipate client and patient needs, and strive to always promote a polished image of our hospital.

Position duties include, but are not limited to:

  • Triaging clients, scheduling appointments, and managing the reception area

  • Patient intake and discharge

  • Reviewing medical records and data input

  • Exam room set up and clean up

  • Keeping the waiting area organized, clean, and inviting

  • Communicating effectively

Successful candidates will:

  • Have excellent interpersonal and communication skills

  • Have a strong work ethic

  • Pets of their own

  • Have the ability to pay attention to the little details that makes a superior client/patient experience. Our veterinarians are Fear Free™ certified and put a strong emphasis on low stress visits for our patients.

  • Be inquisitive, ask questions, and know how to utilize resources

  • Must love both pets and people—the majority of this position is customer service oriented.

  • Be a self-starting individual of integrity who is adaptable and accountable

  • Familiarity with social media and marketing is a huge bonus

  • Supervisory experience, while not required, would be an excellent attribute as the right candidate may have the opportunity for a leadership role as our hospital grows.

The requirements:

  • Must be at least 18 years of age

  • Must have a High School Diploma or equivalent

  • Must have at least one year of customer service experience in any field

  • Availability to work some weekends

  • Reliability

  • Ability to comfortably lift 40 lbs

  • Have strong typing skills and a polished telephone etiquette

  • Previous veterinary receptionist experience is preferred, but not required

Employee benefits include:

  • A chance to be a part of shaping an innovative and progressive workplace

  • The opportunity to further your skills through continuing education

  • Uniform allowance

  • A competitive, hourly wage

  • We are still working on our benefits package, but plan to offer very competitive medical, dental, and vision plans. We understand the importance of an superior benefits package that allows for a good quality of life and encourages engagement and excellence in a position. We plan to financially reward those that help our hospital to succeed.

  • Pet care discounts

Find us online:

Job Types: Full-time, Part-time

Salary: $13.00 to $15.00 /hour