Click here for a menu of exam charges and common wellness items like vaccines.

Please note that we cannot give estimates over the phone for procedures/surgeries without establishing care and examining your pet.

We have continued curbside check-in for many reasons, one being that it is not in our patients’ medical best interest to be mingling with each other!

An even bigger reason for this change comes from an important part of our clinic’s philosophy, as we put great emphasis on evaluating a patient’s emotional health and the impact it can have on their (and our clients') lives. We have found that asking our patients to wait in a loud and crowded lobby can negatively impact their veterinary visit as a whole, as well as interrupt other appointments.

Curbside check-in is not only beneficial for our many dog-selective patients, but for all our feline patients as well! Even if a cat lives at home with a dog, or if a dog is typically friendly to cats, it is exceptionally stressful for cats to be removed from their comfortable home environment and brought to a veterinary clinic full of dogs.

After you call to check-in, please remain in your car until a team member comes out to greet you. Regardless of your pet’s level of friendliness, please do not wait with them on the sidewalk or crowd the front door!

Thank you for providing plenty of space for other patients!

We expect to receive client confirmation of all appointments no less than 12 hours prior to the appointment time or they are subject to cancellation.

If you are 10+ minutes late to your appointment you may be asked to reschedule.

We do not charge a cancellation fee if appointments are canceled or rescheduled at any time before 2-hours of the appointment time.

For information on our policies surrounding deposits, no-call/no-show, late cancellations, and more, click here to read our cancellation policy details.

Yes please!
It is part of our hospital’s policy that when entering and exiting the clinic, all dogs must be on a leash (no prong or electronic collars), and cats must be safely secured in a carrier, regardless if your cat is leash trained.

The main reason for this policy is for your pets’ safety, as we are right on a busy 4-lane road (Holgate) and 99E; both of these streets contain heavy traffic and an endless stream of large semi-trucks. Even for the most relaxed cat or dog, loud traffic in an unknown place can be terrifying.

We also want to be respectful of the personal space of all our clients and patients, as many of our dog and cat patients do not appreciate close interaction with each other!

Additionally, we highly recommend that your pet is safely secured during the entire car ride - either in a seatbelted carrier or dogs in a specific canine seatbelt. This is important to help protect them during a car accident, sudden braking, quick turns, or to prevent them from jumping into your lap or under your feet.

If you do not have a carrier, we are happy to supply you with a cardboard one to either borrow or keep for a fee ($13).
We also have slip leads we can use if you have misplaced your dog’s leash.

Simply put, veterinary visits can be stressful enough for an animal. The addition of a painful/uncomfortable sensation with a prong collar or electrical stimulation can make a dog distrust/become more skeptical of their surroundings and the people around them. This can lead to more anxiety or increased reactivity.

While these devices can sometimes stop undesirable behavior, they don’t address the underlying motivation. In addition, if a dog learns that the approach of an unfamiliar person is a predictor of a punishment (leash correction, electrical stimulation) the dog's level of fear may actually increase over time instead of decrease. For these and other reasons, the use of punishment is not recommended for fear-based behaviors of any kind.

Humane Dog Training Position Statement - AVSAB

Prong-Free Zone

We ask that all new clients complete and sign our New Client Form before they arrive for their appointment. In addition to obtaining important information regarding communication preferences, this form provides proof of medical authorization which is required in order to see your pet. If you are a current client but your information has changed, we will ask you to fill out an updated New Client Form so we can keep our records accurate.

All clients are expected to fill out a Patient Information Form for each pet, for every appointment. This allows our team to better prepare for your visit by gathering a thorough history, arranging medication refills, and setting up for requested treatments. This results in more time with the veterinarian to go over all your questions and concerns!

If you are scheduled for a specialty appointment such as a behavior consult or a health certificate exam, these forms are also crucial in our preparation to ensure your visit is comprehensive and productive. 

For more information on our appointment forms, click here to visit our forms page.

In short, our 3 main reasons for this policy are:

We are choosing as a hospital to spend our time focusing on taking care of our patients and clients instead of answering faxes and calling pharmacies.

Managing outside prescriptions is costly in terms of staff time and effort and as a business, we do not recoup these costs.

We feel it is better medicine to have written documentation of a prescription that is filled outside of our hospital.

Please review our prescription policy for a more thorough explanation!

Through Pup Star Training! All puppy socials are scheduled and coordinated through them, as BYVH serves only as a location host for their classes. 

Please contact Pup Star with any questions and to sign up for classes!

We are always looking for exceptional individuals to consider adding to our team. While we may not always have active openings, we always encourage folks to drop us a line (and resume) if they are interested in becoming a part of our team.

Click here to learn about our current openings or to send us a resume.

Yes. We work with One Tail at a Time PDX and Cat Trapper PDX. At this time we do not have the capacity to partner with any other organizations.