Late & Missed Appointment Policy

Please let us know as soon as possible if you are unable to make it to your appointment or are running late!
This policy does not apply to our Veterinary Assistant appointments.

Late Fee:

• If you are 10+ minutes late for your appointment with a veterinarian, you will be charged a $30 late fee and will be asked to reschedule.

• If our schedule allows, we may be able to still see your pet in between other appointments. Please understand that our ability to accommodate work-ins is not guaranteed and varies daily depending on our caseload and staffing.

Missed Appointment Fee:

• We consider a missed appointment to be a straightforward no-call/no-show. In this instance, a charge equal to the exam fee will be incurred, which may vary depending on the type of appointment scheduled (see financial page).

Appointment Confirmation:

• Appointments scheduled with a veterinarian must be confirmed by the client within 12 hours of the scheduled appointment time. If confirmation is not received by the 12-hour deadline and all attempts to contact you are unsuccessful, your appointment will be canceled.

We understand that things happen! Traffic, emergencies, illness, childcare, etc. Our policies are not in place to punish clients or to prevent patients from receiving care. They are there merely to establish the value of our time and expectations of a courteous professional relationship. We are absolutely willing to work with you if something comes up, especially if you have a sick pet!